Product Issues and Dispute Resolution

Delivery Problems

If your order arrives damaged, missing items, or does not match your expectations, please notify us within 48 hours of receiving the package by emailing info@fatmastergadget.com.

You’ll receive an automated confirmation email—please respond to that message with clear photos of the parcel, including the shipping label and the items received, especially highlighting any visible damage.

We prioritize these cases and will work swiftly to resolve the issue. Thank you for your cooperation.

Product Malfunctions or Service Concerns

If you experience a technical issue despite using the product as instructed, contact us at info@fatmastergadget.com.

After receiving the automated reply, please respond with photos or a short video clearly demonstrating the problem (e.g., the item while in use, charging, or powered on).

If you are unable to provide video evidence, we may request that the product be returned to our facility for evaluation. ⚠️ Please note: Return shipping costs are the responsibility of the customer. Cash-on-delivery (COD) returns will not be accepted.

Escalating Unresolved Issues

If you’re not satisfied with how your case is handled, or no mutual agreement can be reached, you may submit your complaint via the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

Only requests that fully comply with the conditions outlined above will be eligible for further review and resolution.

For additional information, we invite you to review our [Terms and Conditions] and [Cookie Policy], accessible from the footer of any page on fope.com.